Privacy Policy
This page explains how the AleefPaw app collects, uses, and shares data with service providers needed to operate the platform, based on current product behavior. Current target market: Jordan (JO). This is general information, not legal advice, and does not claim compliance with any specific law or app-store requirement.
1. Who we are
AleefPaw is a digital pet platform (community, adoption / lost / rescue listings, clinic and store directory, booking and orders where available). The service is operated by Mohamed Al Qudah. AleefPaw is a facilitator and directory — not the seller, veterinarian, rescuer, or guarantor of outcomes between users.
Privacy or account contact: aleefpaw@gmail.com · or the Support page.
2. Data we may collect
- Account: user ID, name, email, password (processed by the authentication provider; not stored in clear text by the app), optional phone if you enter it, profile/cover photo, role, and country/city when set.
- Pets and content: pet profiles, community posts, comments, reactions, adoption/lost/rescue listings and attached media, and publicly shown business profile data.
- Messages: chat text and media between participating users.
- Location: approximate place text (such as city) when entered; precise coordinates when you choose to use location features. Exact GPS for adoption/lost/rescue listings is not shown publicly under the current product design.
- Photos and videos: media you choose to upload via camera or device library (posts, listings, profile, merchant catalog, and similar).
- Operations: shop orders, appointments, related operational records, and reports/moderation tools when used.
- Device and notifications: push tokens (such as FCM) and related technical identifiers for delivery when notifications are enabled, plus notification preferences.
- Analytics: app usage events such as screen views via Firebase Analytics when Google/Firebase services are initialized in the app.
- Diagnostics: crash-reporting tooling (such as Crashlytics) may be present in the package; crash-report collection is not enabled in the current operating mode.
- Purchases (when enabled): purchase identity / subscription metadata via Google Play and RevenueCat where applicable. Pro subscriptions and paid promotion are currently unavailable in the app UI. AleefPaw does not store payment-card numbers.
3. Why we use data
To run accounts and authentication, show content and directory services, facilitate messaging, booking, and orders, deliver notifications, understand usage through analytics, protect safety and prevent abuse, and process user requests such as account deletion. We do not sell your personal data.
4. Processors and services
- Supabase: authentication, database, storage, and current product backends.
- Firebase / Google: push notifications (FCM), Firebase Analytics, and related Google Play services on device when needed.
- Google Play and RevenueCat: may process purchase identity or subscription metadata when purchase paths are enabled; subscription and paid-promotion UI is currently unavailable to users.
- Web fonts: font files may be fetched from Google Fonts for UI rendering.
These processors receive data needed to provide their services under their terms. We do not claim that personal data is “never shared” when sharing is required to operate the service.
5. What may be public
Community content, published listings, and directory/offer cards may be public depending on settings. Chats, private orders, and appointments remain between relevant parties as designed. A publisher may choose to show a phone number or place description on a listing; in-app chat is the preferred contact path when available.
6. Retention
Data is kept while the account or operational record is active, or until a deletion/review request is processed under applicable rules. We do not publish a fixed deletion processing period here. Some records (such as chats, reports, completed orders, or clinic/medical operational records where applicable) may be retained or de-identified for operational, safety, or legal reasons.
7. Account deletion
- Eligible users may delete or request deletion from inside the app when the self-delete path is available.
- You may also submit a verified web request at https://aleefpaw.com/account-deletion/ after signing in. Submitting a request or approval for manual processing does not mean the account is deleted immediately in every case.
- Account suspension or restriction for policy violations is not account deletion.
- Cancelling any external store subscription (if available later) is not the same as deleting your AleefPaw account.
8. Security
We aim to protect data with reasonable measures such as HTTPS/TLS in transit to cloud services. Absolute security against every risk cannot be guaranteed.
9. Age
The service is intended for users aged 18 or older. Do not use the platform if you do not meet this requirement. We do not claim automated age verification in the app.
10. Updates
We may update this policy as the product evolves. The version published on this website is the current public reference, with the effective / last-updated date shown above.